Crew retention is generally perceived to be one of the biggest headaches in the yachting industry, yet cited as one of the most important factors in maintaining an efficient and happy ship. We spoke to leading industry figures in recruitment, training and operations to ascertain the fundamental issues surrounding crew retention – and identify the … Continue reading
Written by: Julia Rogers How well do you know yourself? Are you fully aware of how you think, behave and communicate? Do you understand how your moods, reactions and emotions affect your state of mind? Knowing who you really are helps you to check whether your ideas and your work contribute to what you are … Continue reading
Life onboard What does it take to create the ultimate onboard experience for the owner and guests? In episode seven of YachtTalk by Heesen, Edouard de Maillé of yacht management agency EDMAR International explains what it’s like to serve the most demanding clients. Erik Smit, trainer at Luxury Hospitality Management, shares his secrets on picking and moulding the … Continue reading
To call 2020 a year of change is something of an understatement. The world today is a very different place, yet it’s clear that by looking forward fearlessly and adapting rapidly, some companies have become even stronger during these challenging times. Luxury Hospitality is one such success story. Travel bans, social distancing restrictions and closing … Continue reading
One of the key learning curves in recent times across all industries has been mastering the ability to adjust at lightning speed to the new normal. With the Covid-19 pandemic demanding vital yet limiting social distancing requirements, the traditional method of running training courses has been rapidly superseded by online offerings which aim to provide … Continue reading
Written by: Lynne Edwards When the first round of local lockdowns and travel restrictions were introduced earlier this year, we shared how understanding yourself can help you cope in confinement. As we say in that article, you can’t control what is happening around you, but you can control how you process your thoughts and react … Continue reading
Last month the team at Luxury Hospitality answered some common leadership questions faced by yacht captains in relation to their crew. Following on, we wanted to shine a light on successful leaders ashore, so we asked a number of company bosses to share an example of great leadership and how it impacts the way they do business … Continue reading
Written by: Lynne Edwards In May this year, Luxury Hospitality (LH) announced its commitment to championing diversity in yachting by signing the industry’s first ever Diversity & Inclusion Pledge, an initiative from She of the Sea. She of the Sea is a community of professional women in yachting, spearheaded by Jenny Matthews and Natasha Ambrose … Continue reading
At Luxury Hospitality we recognise the qualities that make exceptional service possible. We believe that having these SERVICE QUALITIES is what sets crew members apart and inspires them to deliver the ultimate experience for owners and charter guests. During all our workshops, these vital qualities are discussed in detail and they form the basis of … Continue reading
At the height of the pandemic, the micro world of yachting was overtaken by webinars on everything from employment rights and cyber scams to the demise of charters in the Med. Behind the scenes, we shared a more human face, with many business calls becoming a deeper discussion about our lives, the wider industry and … Continue reading