The company focuses on developing the Human Factor in yachting by providing 360 degree hospitality & leadership training for all crew in combination with efficient online tools to ensure that every crew member is able to operate as the best version of themselves. In addition we work with Captains and Management companies to establish on board department and managerial processes and provide structured team evaluation to ensure optimum performance aimed at delivering unrivalled guest satisfaction and the highest level of luxury hospitality.
LH provides support in the development of efficient and effective crew members and teams on board with the objective of creating continuous 7* experiences for owners and guests. We are leading industry experts in the field of 7* hospitality training and consultancy for staff and crew in the superyacht industry, high-end cruise sector, boutique hotels and luxury estates. Formerly known as IYS BV, LH has been co-founded by Peter Vogel and Henk Akse. Peter is renowned within these industry sectors for his commitment to the professional development of crew and interior operation. Henk, a former chief engineer on Shell tankers, is experienced in start-ups in the maritime industry with a focus on the human factor and has held (Non-)Executive Director positions at a number of maritime multi-nationals.